QA Specialist EN-AR

As a Quality Coach/Specialistl, you will be responsible for monitoring and documenting interpreters’ communication and transactions in support of the company and departmental quality goals and initiatives. The Quality Specialist evaluates both verbal and written customer contacts with interpreters. This team member participates in the design of all quality monitoring formats and quality standards. The Quality Specialist will fairly and consistently review the calls of interpreters for accuracy and coach each interpreter for success in executing superior service and quality to our customers. The Quality Specialist documents the call quality results and provides feedback and trend data to the Supervisors and Manager as required.This role is heavily analytical and requires critical thinking skills.

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• Working days: Monday to Friday.
• Working Hours: 04:00 PM to 01:00 AM.
• Hybrid.
• Office Location: Al Maadi.

• English language Fluency is a must.
• Minimum 1 year of experience in Interpretation.
• Exceptional listening and analytical skills
• Detail oriented
• Attention to details.
• Work effectively with minimal supervision.
• Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction
• Proficient in Word, Excel, and PowerPoint for presentations and reports required.
• Salesforce experience (preferred).
• Able to sit or stand for frequent periods in the same location with some opportunity to move about.